The other day I installed the software for an HP Officejet 6500 E709N on my laptop. The wireless printing worked just fine, but when I tried to initiate a scan from the control panel on the all-in-one, the unit would not acknowledge my laptop as an attached device.
When I tried to do this, I kept getting the following error: 'No Scan Options'. I was a little perplexed since I was able to print, so I looked for the scanner under “Control Panel/Scanners and Cameras”. I was able to communicate with the E709N from the laptop using the icon I found, but I could still not “see” the laptop from the scanner.
Online research informed me that I could try to initiate a scan from Microsoft Paint (I did not know one could scan from Paint – it works!), but I wanted to be able to initiate the scan from the all-in-one. A little more digging around provided me with the final answer. I had downloaded an installed only the basic drivers, but I really needed to install the full package so that I would have the necessary HP Solution Center software - http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02450835&cc=us&lc=en&dl#N74
I downloaded and installed the full package. The installation procedure prompted me to uninstall the previous software and required me to re-boot and start the installation process a second time, but I am now up and running. Now I need to figure out how to be able to use the Solution Center application with multiple HP devices – initial research has not been promising.
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